Tuesday, 13 December 2011

Ebeauty ~ #Review

A new company called Ebeauty.
It is another company under Rogers Communication Inc.
During the month of October they were offering free shipping when you purchase more than $25.
Then in November it was free shipping with no minimum, then later with an added bonus they offer an additional 15% discount.
That was when I decided to purchase from the site.
There were some issues before I received everything.
Unfortunately, they ended up charging me additional 2 cents for no reason.  Very odd.  For 2 cents, I will let it go.
First issue was that I was suppose to received a gift with purchase of any product by Nuxe.
I had to call and complain.
Then I was missing my free bag.  I was suppose to receive a free bag because I spent more than $75+.
Finally when I did receive the free bag, I was a bit disappointed - it is a poor quality bag.
Not worth it.
When other beauty product offers free bags, it is 10X better than what I received.
I will be giving the bag away during Christmas like a gift bag.

I purchased:
Murad - facial cleaner

The infamous Beauty Blender with the cleaner

Nuxe hand cream

The free gift with purchase


The free bag because I spent over $75 (cheepo bag - not worth it)
Murad - face wash: it makes my skin really dry so I will only use it occasionally when I have break outs.
Nuxe - hand cream: it is OK.  It had a strange smell but not terrible.  I will still use it since it cost me $17.  With that price tag on a hand lotion I assume it will smell nicer.
Beauty Blender: Still have not tried it yet.  Will try it this weekend - to get ready for a party.  There is alot of youtube demo how to use it.

Overall:
Experience with my first order - 2/5
Customer Service - 4/5
Products received - 4/5
Free gifts - 1/5

Would I purchase again from this site - I doubt it
Would I recommend this? - Unlikely - over charge me by 2 cents, free gift bag was cheap, shipping took forever  (approx 2 weeks).
When I called customer service I did get to speak to a right away.  I didn't have to wait very long and the reps were somewhat helpful.
Unless they have a crazy clearance/sale I might try them again.

3 comments:

  1. I have made a return to ebeauty. It has been more than a month and I still have not received my refund. I called today. The customer service rep was rude. Canada post clearly showed that it was delivered to them. She then accused me of having sent it to the wrong place. I said it was impossible because I used the return labels provided within the 30 days and with original packaging. I asked to speak to someone else. I was polite and courteous. I said it was not her; I just needed a second opinion. She disappeared from the line (some music came on). I was not sure what was happening. She eventually came back and said someone will call me back after 3 pm. I did not get any phone calls. I tried calling the number provided in a letter included with my products - customer care at the Shopping Channel. They refused to help and referred me back to ebeauty even though this was the number provided with my ebeauty products. I do not recommend ordering from ebeauty because there were no guarantee and full refund as promised.

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    Replies
    1. I am so sorry to hear that. I assumed you paid by Visa or Mastercard - give them a call and tell them what happened and maybe you can get your money back from them...

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  2. Debbie White Beattie24 July 2017 at 04:10

    It looks like you got some great products and it's to bad that you got a crappy free gift.

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